Continued industry recognition for Fortis

Continued industry recognition for Fortis


* First insurer ever to achieve the Incisive Media Gold Standard
* Winner of the ifs Financial Innovation ‘Most Promising New Product - Insurance’
* Sixth time winner of the Insurance Times Awards ‘Motor Insurer of the Year’
* Voted ‘Insurer of Choice’ in a survey of over 4,000 repairers
* Shortlisted International Travel Assistance/Claims Handler of the Year

Leading UK insurer Fortis has once again received continued high profile recognition from its peers in the UK insurance industry for its commitment to service and innovation.

In December the insurer was voted ‘Motor Insurer of the Year’ for the sixth time at the annual Insurance Times Awards1. The award, voted by brokers, was presented to Adam Clarke, Underwriting Director, in front of over 1,200 guests from within the industry.

In November, Fortis was the first ever insurer to have been accredited Incisive Media Gold Standard for Insurance award2, presented at a ceremony hosted by Lord Hunt of Wirral at the House of Commons. This significant recognition assessed the company’s performance across the five elements of trust, value, financial strength, service and its capability to conduct business well.

The Insurer also fought off powerful competition including Legal & General, HSBC and Royal Bank of Scotland, winning ‘Most Promising New Product - Insurance’ at this year’s ifs Financial Innovation Awards3 announced at a ceremony in London on 19 November. The award was presented to Fortis for its innovative delivery of a new price comparison website,, which was launched in March this year, designed to service Fortis’ insurance partners and supersede that which already existed in the aggregator market place. The Company was also short listed for its commitment to Corporate Social Responsibility in its business operations.

Adding to the string of accolades, Fortis, the fourth largest travel insurer in the UK, was a finalist in the International Assistance/Claims Handler of the Year at the International Travel Insurance Awards. In October, the insurer’s claims division was also voted ‘Insurer of Choice’ by the Auto Body Professionals Club in a survey of approximately 4,000 vehicle repairers based on its relationship management, terms of agreement and overall repairer satisfaction.

Barry Smith, Chief Executive, Fortis comments: “Our insurance businesses in the UK continue to go from strength to strength and these accolades are a testament to the hard work and commitment that the team at Fortis deliver to achieve high levels of service, innovation and profitability.

“As a business we have seen some major steps forward in our strategy this year with the launch of new distribution channels and products, significant new appointments to the team, and the acquisition and maintenance of important partnerships, with recent examples including Greenbee [part of the John Lewis Partnership] and the Post Office. I’m optimistic about the opportunities we are already developing for 2009 and am proud of the team at Fortis in helping us to achieve these successes.”

Sarah Godfrey, Associate Editor of Incisive Media’s Financial Services Division and Chair of the judging panel of industry experts commented: “The fact that even in such turbulent financial times certain companies stand out for their commitment to treating customers fairly and the robustness of their processes, is a real indication of the enduring quality of the Gold Standard Award winners. A Gold Standard Award demonstrates that the winner commands trust, offers fair value for its products, is financially sound and delivers the highest level of service”.

On judging for the ifs Financial Innovation Awards, Marc DonFrancesco, Group Head of Marketing, Towergate Partnership praised, commenting: “This has raised the bar for aggregators and provides a highly competitive process with good transparency. Highly efficient operations and a customer-friendly platform and feedback mechanism make this a clear winner.”

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