ACF Car Finance call centre breaks record

ACF Car Finance call centre breaks record

Although we have entered a major recession and many in the car industry are reporting significant losses, leading sub prime used car retailer ACF Car Finance Ltd, is experiencing its best results to date.

The company has just announced that it has received the highest number of car finance applications EVER! The customer call centre, based in Chester, processed 350 applications in just one day last week, beating the former record of 340 from back in May 2006.

Norman Beaumont, Sales and Marketing Director for ACF Car Finance, commented; “These results are testament to our team’s dedication to quality customer service and our ability to offer flexible finance to our customers.”

“It’s even more amazing when you consider that under the current climate our loan application criteria are the tightest they have ever been, but we are still able to convert record number of applications.”

ACF Car Finance employs over 140 people and has recently undergone a major re brand and restructure to make it more efficient than it has ever been.

Unlike many in the market, privately owned ACF Car Finance is not reliant on market shares to fund its business and has been less affected by the volitility of the Stock Exchange. Consequently
ACF Car Finance has been able to deliver a rapid response to changes in market conditions and continues to help hundreds of customers every month who have been unable to secure a car or car finance elsewhere.

Beaumont concludes: “Since we are less reliant on external funding lines, we have been able to adapt more easily than others, enabling us to provide a crucial service to our customers.”

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