ACF Car Finance welcomes new department to Chester

ACF Car Finance welcomes new department to Chester

ACF Car Finance Ltd is announcing the relocation of its Aftersales Department from Walsall to its head office in Chester.

The company employs over 140 people, 30% of whom are based at its operations centre on Chester Business Park.

The move has been hailed as a key strategic decision which will continue to progress new efficiencies for the company and to significantly improve customer service.

Mark Jones, Divisional Manager of Operations and Logistics at
ACF Car Finance said: “Integrating the Aftersales Department with the rest of our main operations centre enables us to provide improved customer service in terms of reactive call centre resource and faster authorisation of work, in addition to superior onsite management support, training and information accessibility.”

ACF Car Finance is more efficient than it has ever been. It has seen record business conversions for 9 consecutive months and is looking to continue this healthy trend throughout its country-wide branch network.

Unlike many of its direct competitors, privately owned ACF Car Finance is not reliant on market shares to fund its business and has been less affected by the volitility of the Stock Exchange. Consequently
ACF Car Finance has been able to deliver a rapid response to changes in market conditions and now continues to help hundreds of customers every month who have been unable to secure a car or car finance elsewhere.

Norman Beaumont, Sales and Marketing Director for ACF Car Finance, commented; “With high street banks being brought to their knees, it’s no surprise that many car finance companies are struggling.”

“However, since we are able to access internal funding lines, we have been able to adapt more easily than others to the irrational market conditions.”

He added “It’s this flexibility which is proving crucial to our customers and is reflected in our successful conversion rates.”

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