SANTANDER’S MAIN CUSTOMER SERVICE LINE MOVES TO A NEW FREEPHONE NUMBER: 0800 9 123 123

SANTANDER’S MAIN CUSTOMER SERVICE LINE MOVES TO A NEW FREEPHONE NUMBER: 0800 9 123 123

We’re always looking for ways to improve the products we offer and the service that we provide to our customers. So we’re changing our main customer service line to a new number – one that’s memorable and free to call: 0800 9 123 123.

We’re not stopping there, however; our ultimate goal is to reduce the amount of telephone numbers that we use and to make all of them free to call. It’s all part of what we’re doing to become more simple, personal and fair in everything we do.

From today, when customers call our old number, they’ll still be able to speak to us but they’ll be told about our new freephone number so that they can redial if they wish and avoid any charges.

Sue Willis, Managing Director, Customer Experience and Channels, said: “We see this as a natural but major step in our journey to put the customer at the heart of everything we do – making life simpler and fairer for customers, and removing any barriers that make it harder to speak to us. By committing to making all of our telephone lines freephone, we want our customers to know that we’re serious about doing the right thing, and this is just one of many steps that we’ll be taking to keep improving the service that we offer.”

Earlier this month, Moneywise(1) presented Santander with the award for ‘Most Trusted Mainstream Bank’, as voted for by UK consumers. Our purpose is to help people and businesses prosper and earning trust and loyalty is fundamental to that – so this award is high praise from our customers that we’re headed in the right direction and the steps we’re taking to embrace free calls for everyone are designed to keep building on that foundation.

Comments are closed.